General Manager, Employee Communications, Reservations and Customer Care

Delta Airlines Stonecrest, Georgia
manager communications reservations customer care communications delta res manager senior accommodation reservations customer care strategy
March 18, 2023
Delta Airlines
Stonecrest, Georgia

General Manager, Employee Communications, Reservations and Customer Care

United States, Georgia, Atlanta

Corp Comm


Ref #: 19281

How you'll help us Keep Climbing (overview & key responsibilities)

The General Manager, Employee Communications is a senior level professional responsible for developing and driving the communications strategy for Delta's Reservations and Customer Care division.

This individual will be embedded deeply with senior Res and Care leadership and drive comprehensive communication strategies and campaigns to showcase Delta's culture and bolster Delta's mission of No One Better Connects the World.

Reporting to the Director, Employee Communications, the General Manager serves as a strategic communications counsel for the Res and Care leadership team, positioning them as thought leaders and advocates for all Res & Care employees.


  • Ensure strategy is applied consistently by providing day-to-day direction on corporate and division-specific communications strategies.
  • Work hand-in-hand with divisional stakeholders.
  • Manage complex, fast-moving and unexpected communications challenges.
  • Work collaboratively with communications counterparts in other divisions and departments to ensure communications are aligned across Delta's business units.
  • Practice safety conscious behaviors in all operational processes and procedures.
  • Develop both strategic and tactical plans to ensure corporate and divisional priorities and initiatives are effectively communicated across all levels of the Res and Care organization.

What you need to succeed (minimum qualifications)

  • Demonstrated experience developing and maintaining constructive relationships with and providing counsel to senior-level business leaders.
  • Writing expertise and the ability to effectively reflect a leader's individual voice while aligning it with Delta's.
  • Minimum of seven years (10 years preferred) of employee/internal communications-focused experience.
  • Excellent writing skills, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative.
  • Experience developing creative, effective approaches to difficult communications challenges.
  • Ability to communicate effectively with all levels of management and frontline employee groups.
  • A working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.
  • A high degree of initiative and the ability manage multiple tasks, work under pressure and meet deadlines as required.
  • Must be flexible in dealing with changing priorities.
  • Some travel required.
  • Internal candidates must be performing satisfactorily in present position.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
  • Demonstrates that privacy is a priority when handling personal data.
  • Embraces a diverse set of people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

  • Bachelor's degree in Communications/journalism or related field.
  • Experience leading direct reports including day-to-day relationships with executives.
  • Strong analytical and negotiation skills.
  • Airline experience.
  • Social media expertise and multi-media experience.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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