Manager, OBS Catering Operations

Delta Airlines Stonecrest, Georgia
manager catering operations data delta team analytics analytical operations operational lead data analytics strategy
March 18, 2023
Delta Airlines
Stonecrest, Georgia

Manager, OBS Catering Operations

United States, Georgia, Atlanta

Operations Anlys & Performance


Ref #: 19913

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's brand is based on best-in-class operational performance, the foundation of which is providing safe and reliable aircraft for our customers' travel experience. The role of Operations Analysis & Performance (OAP) is to support this mission by providing strategic insights by first understanding business processes and then leveraging data and analytics to drive continuous improvement efforts. The Manager will lead their teams to creatively solve operational business problems to meet customer needs. This role specifically supports the On-board Services (OBS) Catering Operations organization within In-Flight Service (IFS) division. The role requires the ability to build and influence relationships with divisional leaders, frontline employees, IT partners, and other Ops Analytics groups to generate and implement system-oriented solutions.

We are looking for data curious candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, thoughtful employee engagement, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.


· Lead a team of 4-5 analysts tasked with managing the data environment for IFS, developing robust data structures, data sourcing, supporting the business with automated reporting, ad-hoc data requests, and analytical projects aimed at continually improving performance.

· Partner with Information Technology, Business Intelligence, and other internal Delta groups to optimize and enhance data accessibility, availability, and performance.

· Analyze current process within the OBS footprint to identify constraints.

· Create insightful executive-level and leader dashboards using data visualization tools.

· Develop team members and create positive, dynamic, and collaborative work environment.

· Build relationships with divisional leaders as well as internal and external partners to generate and implement system-oriented solutions.

· Establish expectations and priorities based on value, including process and customer impact.

Benefits and Perks to Help You Keep Climbing

A career at Delta not only gives you a chance to see the world, but we also provide excellent benefits to help you keep climbing along the way

  • Competitive salary, industry leading profit sharing and 401(k) with generous direct contribution and company match
  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
  • A detailed wellness plan that recognizes the importance physical, emotional, financial, and social wellbeing
  • Domestic and International flight privileges

What you need to succeed (minimum qualifications)

  • 5+ years work experience in Data Analytics, Engineering, Computer Science, Information Technology, Mathematics or related analytical field required.
  • Knowledge of SQL, Python, R, or other statistical programing languages
  • Must have strong business acumen, statistical, analytical, and problem-solving skills, and able to manage complex processes with cross-functional teams.
  • Ability to thoughtfully engage and develop team members required.
  • Must possess excellent written, presentation, and verbal skills, with the ability to produce concise, relevant, strategically-driven documents and presentations for senior leaders.
  • Must be a strong team player, detail oriented, and perform well under pressure.
  • Must convey a professional image with ability to lead, manage, and communicate to all levels within the organization, including Executive Leadership
  • Ability to influence without authority and work in a matrix environment required.
  • Ability to effectively manage and deliver on many projects at once within strict deadlines is required.
  • Must be able to develop a vision, strategy, and objectives for a team and motivate and lead team to accomplish objectives.
  • Experience with MS Office is required.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
  • Demonstrates that privacy is a priority when handling personal data.
  • Embraces a diverse set of people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

  • Bachelor's degree in data Analytics, Engineering, Computer Science, Information Technology, Mathematics or related analytical field
  • Experience with SAP HANA
  • Cloud based solutioning.
  • Direct supervisory experience preferred.
  • Working knowledge of Theory of Constraints preferred

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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