Program Manager, TechOps IT Incident Recovery and Prevention

Delta Airlines Stonecrest, Georgia
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March 24, 2023
Delta Airlines
Stonecrest, Georgia

Program Manager, TechOps IT Incident Recovery and Prevention

United States, Georgia, Atlanta



Ref #: 18379

How you'll help us Keep Climbing (overview & key responsibilities)

  • It is an exciting time to be part of Delta's Technology and Innovation Engineering (TIE) team as we redefine how data is used to improve operational efficiencies. This team is setting new standards for operational excellence across Delta Technical Operations.
  • TechOps Technology and Innovation Engineering (TIE) team at Delta TechOps seeks an Incident Recovery Program Manager. The Program Manager, Incident Recovery & Prevention, is a member of the TechOps System Operations team. The team is responsible for ensuring compliance of TechOps technology with corporate cyber security policies and procedures, managing systems access, supporting the procurement and tracking of TechOps devices & technology, and managing technology incident responses.

What you need to succeed (minimum qualifications)

  • Study disaster recovery plans, and work closely with IT and Facilities to clarify steps/ activity owners and ensure complete understanding of business touch points
  • Actively manage incident response, ensuring rapid and efficient execution of recovery plans, and active communication with the business
  • Organize and host monthly operational reviews with business, to identify recent disruptions and challenges faced with TechOps technology
  • Conduct post-mortems and root cause analysis on past disruption events, develop list of recommendations to prevent future occurrences, and suggest refinements or additions to recovery plans
  • Oversee implementation of recommendations, ensuring they are actioned by relevant stakeholders
  • Maintain register of past defects, root cause, and lessons learned
  • Maintain active dialog with the business, IT, and Facilities to be kept aware of new infrastructure or systems to be accounted for in recovery plans
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
  • Demonstrates that privacy is a priority when handling personal data.
  • Embraces a diverse set of people, thinking and styles.
  • Consistently makes safety and security, of self and others, the priority.

What will give you a competitive edge (preferred qualifications)

  • Embrace diverse people, thinking and styles.
  • Consistently make safety and security, of self and others, the priority
  • Bachelor's degree or equivalent, and relevant work experience is preferred.
  • Proactive, innovative thinking is a must.
  • Must convey professional image with ability to lead, manage, and communicate to all levels of the organization
  • Should be highly motivated, self-directed, be able to work independently with very little instruction or supervision.
  • Should be a strong problem solver, able to effectively operate in fast paced intervention situations, and exhibit a sense of urgency to recover business functions
  • Good understanding of IT infrastructure fundamentals desired
  • Strong analytical mindset and excellent communication skills required

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

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